MY FLOOR laminate panelsmust be checked before and during installation for any defects. No liability is accepted for laminate flooring installed despite visible defects. MY FLOOR laminate floors must be installed properly according to the instructions, in a dry room, and in accordance with the respective use class. No liability is accepted for MY FLOOR laminate floors installed in damp rooms. Abrasion areas on MY FLOOR laminate floors must be clearly visible and at least 1cm² in size. And in particular the design layer must be completely abraded. No liability is accepted for abrasion on the edges of the elements or for unusual or improper use, and in particular for damage caused by mechanical stress.
Validity of guarantee is dependent on regular cleaning and maintenance of MY FLOOR floors as described in the care instructions.
Claims under guarantee are valid only if submitted within 30 days of ascertaining damage and accompanied by the original receipt from the retailer. In investigating a guarantee claim, MY FLOOR retains the right to examine the floor in question on site.
In cases falling under guarantee, MY FLOOR will deliver a replacement for the damaged element. If the flooring in question is no longer available, then the buyer can choose a replacement of equal value from the current MY FLOOR product line.
Since an annual 10% depreciation in the value of MY FLOOR laminates can be assumed, delivery of a compensation product is dependent on payment of the appropriate difference by the buyer.
No liability is accepted for further damages, especially consequential damages such as those incurred during installation or removal, or transport costs for damaged MY FLOOR laminate floors.
Private use: 30 years
Commercial use: 5 years
according to the manufacturer's conditions
For more information on care and warranty, please refer to our care booklet.
Our MY FLOOR - Certificates can be downloaded here
A beautiful home starts with the right flooring. Our floors combine an authentic wood look with the benefits of modern laminate flooring. Depending on the product, their core consists of up to 90% wood and contains no added plasticizers. Let our diverse collections inspire you and find the flooring that makes you feel right at home.
